Frequently Asked Questions
Have questions before booking? Here are answers to some of the most common questions about pricing, delivery, setup, weather, safety, and more.
Booking & Pricing
Yes. A deposit and signed rental agreement are required to reserve your date and equipment. The deposit must be paid within 24 hours of signing, or immediately if your event is within 72 hours.
Deposits are paid by card. If you pay the remaining balance by card, it is due no later than 24 hours before the event. Cash or Zelle may be paid on delivery day, but the balance must be paid before setup begins. Card payments include a 3% processing fee.
Both. You can book online anytime, or you can call or text us if you have questions. We can also help place the order for you if needed.
Each rental has a listed base price. We deliver the equipment, complete the setup, and return for pickup. The separate Delivery/Setup/Pickup charge is mileage-based.
Enter your event address during checkout to see the exact delivery charge, applicable 10.25% sales tax, optional damage waiver, and your complete total before you reserve.
Yes — we mainly serve the Southwest Suburbs, but we may be able to travel farther depending on the rental, schedule, and event size. Additional delivery fees may apply for locations outside our standard service area.
Many residential inflatable rentals can remain overnight at no additional rental charge when the schedule and setup allow. Rentals at venues, parks, schools, block parties, and other organized events are generally picked up the same day.
Your reservation details will show what applies to your event, and you can contact us if you need a specific pickup arrangement.
Delivery and pickup times depend on the day’s route and schedule, but we always communicate ahead of time so you know what to expect. We do our best to deliver as early in the day as possible, and overnight rentals are typically picked up the following day.
Yes. A tables-and-chairs-only order must reach a $250 table-and-chair rental subtotal before the Delivery/Setup/Pickup charge, sales tax, or any other charges are added.
This minimum does not apply when tables and chairs are added to an inflatable rental. Tables and chairs are delivered clean, folded, and ready for customer setup.
Setup & Requirements
The required setup space is listed on each rental page. We recommend leaving a few extra feet of clearance on all sides for safe setup. If you’re not sure, text us a picture of the setup area and we’ll help you choose the right unit.
Yes. Each inflatable currently requires one working standard outlet within 50 feet of the setup area. We provide the blower and extension cord.
If a unit ever requires more than one blower or outlet, that requirement will be explained in the individual item description.
No. We can often set up on grass, concrete, asphalt, driveways, and indoors when the inflatable and available space allow. The setup area must be flat, clean, clear, accessible, and approved for use.
Grass setups are typically secured with stakes, while hard-surface setups use approved anchoring methods. We cannot set up on dirt, gravel, or excessively muddy or unsafe surfaces.
Yes, as long as the driveway is flat and provides enough room and safe clearance for the inflatable. Hard-surface setups are secured with the approved number of sandbags based on the inflatable and site conditions.
Yes. Many parks and schools require a permit and may also require a Certificate of Insurance (COI). If you want us to set up at a park or school, contact us ahead of time and we’ll help you figure out what’s needed. We do provide COI at no additional cost.
Only inflatables specifically designed for wet use may be used with water. Water should never be added to a dry-only unit.
For a wet setup, you must provide a working water source and a hose that reaches the inflatable.
Yes — the customer or an authorized adult must be present at delivery with a valid ID so we can complete setup and review any important details. If no one is present or reachable at delivery time, the reservation may be canceled and additional trip fees may apply.
Tables and chairs are delivered clean, folded, and stacked for customer setup.
If you need setup help, contact us before the event. Availability and pricing depend on the size and details of the job.
For pickup, tables must be folded and chairs must be folded and stacked on the pallet the same way they were delivered.
Safety, Rules & Use
Yes — adult supervision is required at all times. This helps keep everyone safe and helps prevent damage to the inflatable.
Some units can accommodate adults, while others have age or weight limits. Check the individual item description or contact us before booking.
All riders must follow the posted occupancy and weight limits, and riders should be grouped by similar size.
No. Food, drinks, gum, confetti, glitter, silly string, slime, and similar items are not allowed inside or near the inflatable. These items can cause permanent damage or excessive cleaning and may result in additional fees.
No — for safety reasons, the equipment should never be moved once installed. If it needs to be repositioned, only Best Bounce Party Rentals may move it, and additional fees may apply.
Weather & Cancellations
Safety always comes first. We monitor the weather closely and will work with you to make the best decision for your event. Light rain or overcast weather may still allow a rental to proceed depending on the inflatable, setup surface, and overall safety conditions.
Inflatables cannot be used in unsafe weather conditions, including lightning, heavy rain, standing water or flooding, strong winds, or gusty conditions. If weather becomes unsafe, we may delay setup, reschedule the rental, or cancel it for safety reasons.
If unsafe weather affects your rental, we will do our best to reschedule your event to a new available date. Rescheduling is subject to availability and handled based on the circumstances of the rental.
We understand plans can change, but when you book with us, we reserve your date and take that unit off the market.
Deposits are non-refundable. If you need to cancel or reschedule, please give as much notice as possible. Cancellations made less than 72 hours before the event may forfeit the full deposit.
If setup has already begun, no refund will be issued. In some cases, postponements requested at least one week in advance may allow all or part of the deposit to be applied toward a new date at our discretion and subject to availability.
Damage Waiver
The Damage Waiver is an optional add-on that helps protect you from certain minor accidental damage that may happen during normal use.
The cost is 9% of the inflatable rental total per rental day. Many customers add it for extra peace of mind, especially for birthdays, school events, and larger gatherings.
The Damage Waiver may cover minor accidental damage that occurs during normal use, such as small tears or minor seam and stitching repairs.
Coverage is determined by Best Bounce Party Rentals based on the nature of the damage and whether the rental rules were followed.
The Damage Waiver does not cover major damage, misuse, negligence, rough play, failure to follow rules, prohibited items, pet-related damage, sharp objects, fireworks, cigarettes, open flames, theft, vandalism, missing parts, water damage from sprinklers or improper use, moving the equipment after setup, or excessive cleaning. Any damage or cleaning not covered by the waiver may be charged to the renter.
About Best Bounce
Yes — every unit is cleaned, sanitized, and inspected after every rental. We take pride in delivering equipment that is safe, clean, and ready for your family to enjoy.
Yes — Best Bounce Party Rentals is fully insured. We can also provide a Certificate of Insurance (COI) upon request at no additional charge.
No. All of our inflatables are made with lead-free vinyl, and we only use quality commercial-grade equipment.
We rent for all types of events, including birthdays, school events, church events, block parties, corporate events, family gatherings, and more.