Frequently Asked Questions
Have questions before booking? Here are answers to some of the most common questions about pricing, delivery, setup, weather, safety, and more.
Booking & Pricing
Yes. A deposit and signed rental agreement are required to reserve your date and equipment. The deposit must be paid within 24 hours of signing, or immediately if your event is within 72 hours.
Deposits are paid by card. If you pay the remaining balance by card, it is due no later than 24 hours before the event. Cash or Zelle may be paid on delivery day, but the balance must be paid before setup begins. Card payments include a 3% processing fee.
Both. You can book online anytime, or you can call or text us if you have questions. We can also help place the order for you if needed.
Each rental has a listed base price. We deliver the equipment, complete the setup, and return for pickup. The separate Delivery/Setup/Pickup charge is mileage-based.
Enter your event address during checkout to see the exact delivery charge, applicable 10.25% sales tax, optional damage waiver, and your complete total before you reserve.
Yes — we mainly serve the Southwest Suburbs, but we may be able to travel farther depending on the rental, schedule, and event size. Additional delivery fees may apply for locations outside our standard service area.
Many residential inflatable rentals can remain overnight at no additional rental charge when the schedule and setup allow. Rentals at venues, parks, schools, block parties, and other organized events are generally picked up the same day.
Your reservation details will show what applies to your event, and you can contact us if you need a specific pickup arrangement.
Your event start time is when your rental will be fully set up and ready to use. Standard delivery routes begin at 7:00 AM, so our crew may arrive any time between 7:00 AM and your event start time. We will provide an estimated arrival window before delivery.
If you need a narrower arrival window, choose a guaranteed two-hour delivery window for $50 or a guaranteed one-hour delivery window for $100 during booking. These options are subject to availability, and Best Bounce will confirm the available window. For an exact delivery deadline or a venue restriction, contact us before booking.
Pickup follows your confirmed rental arrangements. Eligible overnight rentals are typically picked up the following day. Let us know before booking if your equipment must be removed the same night or by a specific deadline.
Yes. A tables-and-chairs-only order must reach a $200 table-and-chair rental subtotal before the Delivery/Setup/Pickup charge, sales tax, or any other charges are added.
This minimum does not apply when tables and chairs are added to an inflatable rental. Tables and chairs are delivered clean, folded, and ready for customer setup.
Setup & Requirements
The required setup space is listed on each rental page. We recommend leaving a few extra feet of clearance on all sides for safe setup. If you’re not sure, text us a picture of the setup area and we’ll help you choose the right unit.
Yes. Each inflatable needs its own working standard outlet. Within 50 feet of the setup area is preferred; 50–100 feet is generally workable. Please contact us before delivery if the outlet is farther away or you are unsure about power. We provide the blower and extension cord.
If a unit requires more than one blower or outlet, that requirement will be explained in the individual item description.
No. We can often set up on grass, concrete, asphalt, driveways, and indoors when the inflatable and available space allow. The setup area must be flat, clean, clear, accessible, and approved for use.
Grass setups are typically secured with stakes, while hard-surface setups use approved anchoring methods. We cannot set up on dirt, gravel, or excessively muddy or unsafe surfaces.
Yes, as long as the driveway is flat and provides enough room and safe clearance for the inflatable. Hard-surface setups are secured with the approved number of sandbags based on the inflatable and site conditions.
Yes. Many parks and schools require a permit and may also require a Certificate of Insurance (COI). If you want us to set up at a park or school, contact us ahead of time and we’ll help you figure out what’s needed. We do provide COI at no additional cost.
Only inflatables specifically designed for wet use may be used with water. Water should never be added to a dry-only unit.
For a wet setup, you must provide a working water source and a hose that reaches the inflatable.
Yes — the customer or an authorized adult must be present at delivery with a valid ID so we can complete setup and review any important details. If no one is present or reachable at delivery time, the reservation may be canceled and additional trip fees may apply.
Tables and chairs are delivered clean, folded, and stacked for customer setup.
If you need setup help, contact us before the event. Availability and pricing depend on the size and details of the job.
For pickup, tables must be folded and chairs must be folded and stacked on the pallet the same way they were delivered.
Safety, Rules & Use
Yes — adult supervision is required at all times. This helps keep everyone safe and helps prevent damage to the inflatable.
Some units can accommodate adults, while others have age or weight limits. Check the individual item description or contact us before booking.
All riders must follow the posted occupancy and weight limits, and riders should be grouped by similar size.
No. Food, drinks, gum, confetti, glitter, silly string, slime, and similar items are not allowed inside or near the inflatable. These items can cause permanent damage or excessive cleaning and may result in additional fees.
No — for safety reasons, the equipment should never be moved once installed. If it needs to be repositioned, only Best Bounce Party Rentals may move it, and additional fees may apply.
Weather & Cancellations
Safety always comes first. We monitor the weather closely and will work with you to make the best decision for your event. Light rain or overcast weather may still allow a rental to proceed depending on the inflatable, setup surface, and overall safety conditions.
Inflatables cannot be used in unsafe weather conditions, including lightning, heavy rain, standing water or flooding, strong winds, or gusty conditions. If weather becomes unsafe, we may delay setup, reschedule the rental, or cancel it for safety reasons.
If Best Bounce determines that unsafe weather requires us to cancel before setup begins, all payments you made for that event become a credit toward a future Best Bounce rental. The credit is valid for one year from the cancellation date, even when the weather cancellation is within 72 hours of your event. This also applies if our crew arrives but cannot safely begin setup.
Cash refunds are not automatic for these weather cancellations, but Best Bounce may approve a refund case by case. New dates are subject to availability and current pricing, and rescheduling does not extend the original credit expiration.
A forecast of rain does not automatically cancel your reservation. Contact us if you are concerned about the weather so we can assess safe setup and operation. If you choose to cancel and Best Bounce has not determined that weather makes setup unsafe, the customer cancellation policy applies.
If weather becomes unsafe after setup begins, stop using the equipment immediately and contact us. A refund or additional credit is not automatic; we will review the situation, including the services already provided.
These terms apply to new bookings made on or after October 3, 2026. For an existing booking, refer to your signed rental agreement or contact us.
Your deposit reserves your equipment and event date and is non-refundable once paid, even if you cancel shortly after booking.
At least 72 hours before your event starts: your full deposit becomes a credit toward a future Best Bounce rental. The credit is valid for one year from the cancellation date.
Less than 72 hours before your event starts: the deposit is retained and does not automatically become a credit.
If you cancel before setup begins, any rental payments beyond the deposit will be refunded. Any separate charges owed under your rental agreement still apply.
Please call or text (708) 528-2744, or email bestbouncechicago@gmail.com, to cancel or reschedule. Notice is measured from when we receive your request to your scheduled event start time. We will confirm the cancellation or new date in writing. New dates are subject to availability and current pricing, and rescheduling does not extend the original credit expiration.
Once setup begins, customer cancellations do not automatically qualify for a refund or credit. If Best Bounce cancels for unsafe weather before setup, our separate weather policy applies: all payments become a one-year credit, with any cash refund considered at our discretion.
These terms apply to new bookings made on or after October 3, 2026. For an existing booking, refer to your signed rental agreement or contact us.
Damage Waiver
The Damage Waiver is an optional add-on that helps protect you from certain minor accidental damage that may happen during normal use.
The cost is 9% of the inflatable rental total per rental day. Many customers add it for extra peace of mind, especially for birthdays, school events, and larger gatherings.
The Damage Waiver may cover minor accidental damage that occurs during normal use, such as small tears or minor seam and stitching repairs.
Coverage is determined by Best Bounce Party Rentals based on the nature of the damage and whether the rental rules were followed.
The Damage Waiver does not cover major damage, misuse, negligence, rough play, failure to follow rules, prohibited items, pet-related damage, sharp objects, fireworks, cigarettes, open flames, theft, vandalism, missing parts, water damage from sprinklers or improper use, moving the equipment after setup, or excessive cleaning. Any damage or cleaning not covered by the waiver may be charged to the renter.
About Best Bounce
Yes — every unit is cleaned, sanitized, and inspected after every rental. We take pride in delivering equipment that is safe, clean, and ready for your family to enjoy.
Yes — Best Bounce Party Rentals is fully insured. We can also provide a Certificate of Insurance (COI) upon request at no additional charge.
No. All of our inflatables are made with lead-free vinyl, and we only use quality commercial-grade equipment.
We rent for all types of events, including birthdays, school events, church events, block parties, corporate events, family gatherings, and more.